Patient Experience Advisor PRN

Company: Cooper University Health Care
Location: Camden
Posted on: March 18, 2023

Job Description:

About us

At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

• Serves as a central resource for information concerning patients' rights and responsibilities, advance directives and ethical issues.
• Serves as interpreter for Spanish speaking patients when needed .
  • Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism.
    • Leads efforts to collect, analyze and evaluate patient concerns.
      • Masters an understanding of the organization's mission, policies, procedures, and services to respond to patient questions or concerns.
        • Responsible for meeting all regulatory regulations and standards.
          • Responds to potentially serious incidents and reduces possible litigation.
            • Provides leadership and consultation to committees, departments that affect patient needs and rights.
              • Refers patients/families to appropriate services and resources.
                • Provides leadership role in the inclusion of the patient/family experience.
                  • Is an integral part of the decision making process across the health system regarding patient experiences.
                    • Leads patient and family meetings.
                      • Serves as subject matter expert in Service Recovery.
                        • Information Resource Experience Required
                          
                          5 years of customer service, hospital experience preferred.
                          
                          Education Requirements
                          
                          High School Diploma or Equivalent required, Bachelor's Degree preferred.
                          
                          Special Requirements
                          
                          Skills/Competency: Analytical thinking/problem solver, complaint management, conflict negotiation,cultural broker, self motiviatied, data management, excellent communication/good listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision. Excellent customer service, patient interaction and organizational skills .
                          
                          Ability to work in a fast-paced environment
                          
                          

Keywords: Cooper University Health Care, Camden , Patient Experience Advisor PRN, Other , Camden, New Jersey