HelpDesk Level 2 support - Cherry Hill, NJ
Company: TWO95 International
Location: Cherry Hill
Posted on: April 18, 2024
Job Description:
Title: Helpdesk Level 2 support Location: Cherry Hill, NJ
Duration: Fulltime Salary: $Market (Best Possible) Job
Description:
- Provide Help Desk Level-1, Level-2 remote support for desktops,
laptops, printers, servers other computer related devices.
- Design and implement network infrastructure.
- When necessary provide onsite support.
- Ensure proper documentation, notification, escalation,
tracking, and follow up of all incidents.
- Troubleshoot and resolve system hardware and software
problems.
- Triage and identify issues related to routing, switching,
activity directory, DHCP and DNS.
- Document processes and procedures as required.
- Manage and maintain our customers' networks.
- Required to be part of the on call schedule.
- Performs other duties and responsibilities as assigned by the
MSP Manager. Required Skills:
- 5 years related work experience or BS in Information Systems or
related field.
- Microsoft MCSE Certification in Server Infrastructure or
Private Cloud. 1st test must be completed within first 90 days of
employment. Certification must be obtained by end of first year of
employment.
- Must exhibit a clear, friendly, professional phone manner.
- Must have excellent verbal and written communication skills.
This includes the ability to explain technical terminology to
non-technical end users.
- Able to handle multiple projects and assignments with attention
to detail.
- Microsoft Windows Desktop Operating Systems
- Windows Server, Active Directory, Group Policy, Mac OSX, Sonic
Wall Routers.
- Must have transportation
- Must be able to physically lift and move existing and new PC
system components. Note: If interested please send your updated
resume to and include your rate/salary requirement along with your
contact details with a suitable time when we can reach you. If you
know of anyone in your sphere of contacts, who would be a perfect
match for this job then, we would appreciate if you can forward
this posting to them with a copy to us. We look forward to hearing
from you at the earliest.
Keywords: TWO95 International, Camden , HelpDesk Level 2 support - Cherry Hill, NJ, Other , Cherry Hill, New Jersey
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