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HR Customer Service/Coordinator

Company: The Judge Group
Location: Camden
Posted on: March 14, 2019

Job Description:

Key Responsibilities: Serve as a first point-of-contact for current and former employees' questions on HR policies and/or processesMaintain working knowledge of HR processes to answer customers' questionsEnsure that customers' questions are fully addressed and escalate complex/difficult questions to the supervisor or other HR staff when appropriateFollow through to ensure that each case is fully resolvedProvide high-quality, timely, and professional customer serviceCoordinate specific HR related administrative tasks in support of the business including creatingRecord and track all customer contact in the company's internal database Coordinate specific HR administrative tasks in support of the business Coordinate and execute the HR Services 'Service Catalog', in support of the business and function. Service Catalog Items include HR Specific administrative tasks through to 'subject matter expertise' in specific HR processes, transactions, system administration and projectsCoordinate schedules for internal and external candidates; communicate directly with candidates as well as internal interviewers and/or administrators to negotiate and adjust schedules as necessary; manage multiple interview calendars for array of applicants and hiring managers simultaneously through Microsoft OutlookCreate, verify and send offer letters, interview packets, and welcome/orientation packetsCoordinate candidate travel as well as logistics for off-site interviewsCoordinate pre-employment drug and background checks, review results and communicate results or "red flags" to Hiring Managers, HRG's and recruitersPoint of contact for new employees with regard to candidate care and new hire questions Ensure that all new hire paperwork is completed and forwarded to the appropriate departments; facilitate I-9 and other critical day-one processesUtilize Applicant Tracking System (Workday) to manage candidates from the interview stage through the hiring processServe as point of contact and regularly communicate with candidates; set expectations, facilitate issue resolution, etc.Facilitate the new hire orientation process by managing materials, scheduling orientation, and facilitating meetings in specified locationsEducation and Experience Requirements Bachelor?s Degree Required2+ years of HR and/or customer service experience requiredAbility to navigate different systems and tools to address employee questions and concerns Strong written and oral communication skills including professional telephone etiquetteExceptional customer service and data entry skillsExceptional active listening skills with the ability to translate needs into actions and solutionsAbility to multitask and to manage a diverse and fluctuating workloadAbility to work in a team environmentAbility to handle confidential and sensitive information with discretionAbility to anticipate and solve problems in an agile manner individually, or as part of a teamAction and results-oriented with a continuous improvement mindset Ability to work flexible, non-standard hours and overtime to support stakeholder needs.

Keywords: The Judge Group, Camden , HR Customer Service/Coordinator, Other , Camden, New Jersey

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