CamdenRecruiter Since 2001
the smart solution for Camden jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Camden
Posted on: July 9, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Camden , Customer Support Specialist, Other , Camden, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A School Bus Drivers Needed. - Hicksville
Description: Come Work For Huntington Coach Today Now Hiring School Bus and Van Drivers BEST PAY PACKAGE IN THE INDUSTRY Great Pay Packages START AT: 24.54 BUS 21.40 VANWhat We Offer:Paid School ClosingsPaid Vacations401K (more...)
Company: Huntington Coach
Location: Hicksville
Posted on: 07/23/2019

Virtual Recruiter - (Remote)
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Hicksville
Posted on: 07/23/2019

CDL-A Company Auto Hauler Truck Driver
Description: Earning potential: 2,000 /week as a CDL-A company auto hauler truck driver We are proud to attract the industry s top driving professionals with frequent weekly home time, regular routes, and brilliant (more...)
Company: Hansen & Adkins Auto Transport
Location: Lancaster
Posted on: 07/23/2019


Ready for a New Career Path
Description: Nationwide Health and Dental Benefits Discount Company currently interviewing for two positions:
Company: MAH Benefits
Location: Lakewood
Posted on: 07/23/2019

Personal Care Aide
Description: 500 SIGN-ON BONUS br br Are you a motivated, dependable, caring individual who is looking to truly make a difference every day Do you have experience caring for a family
Company: Central Penn Nursing Care
Location: Lancaster
Posted on: 07/23/2019

Building Information Specialist
Description: CompanyLancaster General HospitalCost Center1550 Facilities ManagementSupervisory OrganizationFacilities ManagementGradeG12SummaryPOSITION SUMMARY: Responsible for updating and maintaining building information (more...)
Company: Lancaster General Health
Location: Lancaster
Posted on: 07/23/2019

healthcare-work from home
Description: Nation 039 s premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with
Company: ameriplan usa
Location: New Brunswick
Posted on: 07/23/2019

Affiliate Marketer
Description: Earn Income Working-At-Home Join Mommy Jobs Online the largest affiliate marketing community and training website on the internet, and discover the freedom of making money online We will show you how (more...)
Company: Mommy Jobs Online
Location: Lakewood
Posted on: 07/23/2019

Delivery Associate
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Lancaster
Posted on: 07/23/2019

Delivery Van Driver
Description: Amazon Logistics AMZL delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused--individuals who want to join our team delivering packages. As a delivery (more...)
Company: Amazon
Location: Lancaster
Posted on: 07/23/2019

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Camden RSS job feeds