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Quality Assurance/Support Analyst

Company: United States Cold Storage
Location: Camden
Posted on: June 24, 2022

Job Description:

Overview:
Job Title: Quality Assurance/Support Analyst -Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team. - -The Job Details: The Level 1 Quality Assurance/Support Analyst evaluates and tests new and modified business software for United States Cold Storage, Inc. (USCS). -The QA/Support Analyst will verify the software application functions according to user and customer requirements. -The focus will be testing our proprietary WMS to validate system functionality as it relates to Receiving, Inventory Control and Shipping functions for our Automation facilities. - -This position also includes 2nd Level Support for Automation sites. - - This position collaborates with project stakeholders, operations and developers as part of the development life cycle to produce quality products and services. The QA/Support Analyst will verify, reproduce, communicate, and track defects using Jira/Zendesk. They will participate in all phases of testing, including planning, development and the revision of test plans and scope. -Additionally, the QAA will participate in software release testing for patches and upgrades. Duties and Responsibilities include the following: Write, maintain and execute test cases to validate system functionality for our WMS and Vendor Automation systems Analyze and Validate JSON messaging between WMS and Vendor Automation systems Proper utilization of USCS's best practice SDLC applications for testing, defect tracking, support (TestRails, Jira, Zendesk, Teams)Review and Analyze business requirements to produce accurate test cases Perform regression testing and software release testing Work with developers to demonstrate issues and provide detailed steps to reproduce in test environmentUnderstand the impact of an issue on the overall application and ability to prioritize issues Provide assistance with writing and updating release memos, documenting and communicating the changes to all users prior to a code deployment to production Provide support to user community when calls are routed to Automation Support (Level 2 support)Testing or Support may require some after hours during "hypercare" (after a major code release or go live)Able to travel as required (up to 15% - travel is not expected but might be requested) This position reports into Camden HQ (Remote or Work From Home may be considered) -The Job Specifics:Location, Department and Work Hours: Camden, Product Group, FlexibleReports To: Deb MolinskiTravel Amount: May vary Job Type, EEO, and Job Code: Full-Time, Exempt JOB CODE -What We Are Looking For:Education Bachelors Degree in IT or similar field (strong operations business/technical experience will be considered)ExperienceWriting and Executing test cases and defect trackingWorking with a development team, and the Software Development Life Cycle (SDLC) process Experience with Warehouse Management, Inventory Control or Manufacturing Systems Excellent verbal and written communication skills Experience with Microsoft Office suite: Word, Excel, Power PointExperience with TestRails, Jira, Confluence, Zendesk a plusWorking knowledge of Automation Storage and Retrieval Systems, Automation Equipment (i.e. AGV, LayerPick Gantry, etc.) a plusKnowledge of Automated Testing Tools (i.e Selenium, Postman, etc.) a plus -Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Good arithmetic, reading, and typing skills Sit and/or stand for extended periods of timeBe able to see, speak and hear Ability to work overtime as neededMay require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Understand and follow verbal instruction, written instruction and company policies. - A starter that can work independently and coordinate with others Follow safety procedures at all times.Ability to manage stress and productivity guidelines -The Standard Details:Always maintain a professional manner in appearance and communications.Participate in staff and/or customer meetings if required.Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems. - Identify and record any issues relating to product, processes and/or quality.Initiate, recommend, or provide solutions through appropriate channels.Verify the implementation of solutions.Follow posted security procedures at all times while in the building.Participate in Safety and Educational Training. - -What's In It For You: A great company with great people. Full-time employees not under contract are offered: - 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks. - -Things We Need To Mention:The above job description may not include all tasks necessary to complete the job. Job functions may vary based on area of operation. - The job description is a listing of the most common tasks the associate will be required to perform in that job area. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duty

Keywords: United States Cold Storage, Camden , Quality Assurance/Support Analyst, Professions , Camden, New Jersey

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