Customer Supply Chain Analyst

Company: Campbell Soup Company
Location: Camden
Posted on: September 18, 2023

Job Description:

Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We're proud to be stewards of amazing brands that people trust. We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance.Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.What role will you play? How will you make history with Campbell's? Apply today!General Summary: Responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Perform a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to process orders: secure appointments and clarify transportation requirements. Keep management well informed of activities and significant problems and provides support to area staff as needed.Primary Responsibilities:---Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles. ---Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc. ---Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team. ---Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Campbell's. ---Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.Job Complexity:---The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including: number of orders, buyers, distribution centers and the complexity of the customer account. ---With guidance from the Customer Supply Chain Manager, analyze and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and Corporate guidelines. ---Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers.---Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the Customer Supply Chain Manager in developing corrective action plans with cross functional supply chain counterparts including Transportation, Transplace and Warehousing---Maintain monthly supply chain scorecard, with collaboration from Customer Supply Chain Manager to monitor service performance, Customer program compliance, on time delivery.---Elevate to the Customer Supply Chain Manager cost savings opportunities around case pick, full pallet ordering and internal network optimizations---Owns and manages customer specific service metrics and provides proactive communication and action plans to mitigate service riskMinimum Requirements:---Bachelor's Degree and/or four years related experience---Experience working with International / Export markets preferred---Minimum 1-2 years previous experience in a Customer Service with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred. ---Demonstrated ability to quickly learn new system (e.g. SAP, Microstrategy, etc.). ---Microsoft Office skills. Proficient in Excel and capable of manipulating data for insights---Demonstrated experience working cross-functionally and managing multiple priorities desired. ---Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers and managers.Working Conditions:---Normal office environment ---Office environment is very busy during September through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Physical presence in the office is required during key periods.---Some holiday and weekend coverage required throughout the yearCompensation and Benefits:The base salary range for this full-time, salaried position is between$47,410.00 - $76,670.00Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Keywords: Campbell Soup Company, Camden , Customer Supply Chain Analyst, Professions , Camden, New Jersey