Customer Service Representative (Remote)
Company: SuperBook
Location: Egg Harbor City
Posted on: June 19, 2022
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Job Description:
Description:
SuperBook Sports is one of the most well known bookmakers in the
industry thanks to decades of experience and a team of highly
respected oddsmakers. Since 1993, we've set the bar in the world of
U.S. sports betting by consistently delivering the real-time odds
players need to make informed wagers and win big. We are looking
for someone to join our Customer Support team in New Jersey.
Starting pay is $18 per hour. This is a remote position. Schedules
may vary based on coverage needs. In addition to working with a
great team, benefits include 3 weeks of paid time off per year
increasing to 4 weeks after 1 year of service; medical, dental, and
vision insurance with a 75% employer contribution, fully paid
Life/AD&D insurance, voluntary benefits, a 401(k) plan, and
more. In this role, you would:Quickly and effectively respond to
inquiries from customers placing wagers through online and mobile
betting apps.Use email, online chat, and/or phone calls to interact
with customers.Ask relevant questions to understand the nature of
the customer's issue.Use empathy, tact, and diplomacy to provide a
positive experience for customers.Use judgment to determine when
issues need to be escalated or other internal resources engaged in
problem-solving.Use helpdesk software to accurately document issues
and resolutions.Engage in training to stay current on company
procedures and systems.Support team members within and outside the
department as needed.
Requirements:
Must be 21 years of age or older.Must reside in the state of New
Jersey.Must be able to pass any licensing requirements as mandated
by gaming regulators.Fluent in English with strong oral and written
communication skills.Working knowledge of Microsoft Office
applications such as Outlook, Word, Excel and Teams.Experience
using helpdesk software, such as Zendesk, is a
plus.PM22PI182476915
Keywords: SuperBook, Camden , Customer Service Representative (Remote), Sales , Egg Harbor City, New Jersey
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