Temporary Sales Associate
Company: Tapestry, Inc.
Location: Atlantic City
Posted on: September 18, 2022
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands
committed to stretching what's possible.
A member of the Tapestry family, we are part of a global house of
brands that has unwavering optimism and is committed to being
innovative and wholly inclusive. Visit Our People page to learn
more about Tapestry's commitment to equity, inclusion, and
*Internal Job Description
The Sales Associate role is an integral part of the store's overall
success and efficiency: demanding direct attention to our brand
commitment when servicing our customers and driving results.
Responsible for upholding Coach's Service and Selling Models,
creating a positive first impression, building on-going customer
relationships through a personalized experience, and leaving a
positive, lasting impression.
--- Understands organizational objectives and makes decisions that
align with Company priorities--- Takes ownership and is committed
to delivering results, while remaining actively aware of personal
and store metrics; and creates personal sales and clienteling
strategies in partnership with the management team.--- Creates
short- and long-term strategies to achieve personal metrics and
performance goals--- Takes ownership of personal survey results and
creates plans to improve and overcome areas of opportunity---
Represents Coach as a brand ambassador--- Demonstrates Coach's
Selling and Service expectations at all times--- Understands
changes in local market with potential impact on business
performance and supports the execution of local sales strategies
and tactics--- Drives business through sales strategies,
clienteling, sourcing new customers and maintaining on-going
productive relationships with customers--- Creates positive
impressions with customers by bringing best self to work through
attire consistent with Coach's Guide to Style--- Builds credibility
and trust as a personal fashion advisor by communicating fashion
awareness and a strong knowledge of competition.--- Provides
in-depth product knowledge, including features, benefits, current
offerings, and overall product value.--- Remains aware and is
clearly able to communicate current pricing and promotional
strategy to customers.--- Discusses product features and builds the
sale by leveraging cross-selling skills and abilities.---
Cross-sells and encourages beneficial product add-ons that relate
to the customer's shopping needs--- Sensitive to customers' needs
and tailors approach by reading cues--- Attends to the unique and
individual shopping needs of each customer.--- Works with multiple
customers simultaneously and breaks away as appropriate--- Follows
up with customers consistently and genuinely to influence/close the
sale--- Flexes personal selling techniques to contribute to overall
store financial results--- Builds lasting and loyal relationships
with customers--- Leverages Coach's tools and technology to support
relationship building and clienteling efforts--- Creates enthusiasm
and positivity for a shared vision and mission--- Promotes and
endorses a team selling environment--- Fosters an environment of
teamwork, trust and collaboration with internal and external
customers--- Remains solution oriented; is adaptable and flexible
to changing business and store needs--- Welcomes feedback and
adapts behaviors as appropriate--- Maintains a calm and
professional demeanor at all times
--- Ensures all daily tasks are completed without negatively
impacting service or Coach standards--- Completes daily operational
tasks including maintaining store (sales floor and backroom), cash
wrap and visual merchandising to Coach standards consistently and
in a timely manner--- Maintains a clean and tidy selling floor at
all times--- Adheres to all applicable retail policies and
procedures including POS, Operations and Asset Protection
procedures--- Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking
shelves, replenishing sales floor, maintains strong organizational
standards as it relates to product both in the stockroom and on the
sales floor.--- Supports cash-wrap when needed to process
purchases, returns, and exchanges.--- Efficiently processes
customer transactions: Purchase, Return, Exchange, Found Order
etc.--- Effectively helps to prepare store by organizing functional
areas, performs routine cleaning, maintains strong organizational
standards and maintains visual merchandising expectations.
Competencies required:--- Drive For Results: Can be counted on to
exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and
others for results.--- Customer Focus: Is dedicated to meeting the
expectations and requirements of internal and external customers.
Gets first hand customer information and uses it for improvements
in products and services. Acts with customers in mind. Establishes
and maintains effective relationships with customers and gains
their trust and respect.--- Creativity: Comes up with a lot of new
and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in
brainstorming settings.--- Interpersonal Savvy: Relates well to all
kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even high
tension situations comfortably.--- Learning on The Fly: Learns
quickly when facing new problems. A relentless and versatile
learner. Open to change. Analyzes both successes and failures for
cues to improve, experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps
the essence and underlying structure of anything.--- Perseverance:
Pursues everything with energy, drive and a need to finish. Seldom
gives up on anything before finishing, especially in the face of
resistance or setbacks.--- Dealing with Ambiguity: Can effectively
cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things
are up in the air. Doesn't have to finish things before moving on.
Can comfortably handle risk and uncertainty.
Additional Requirements Experience: 1- 3 years of previous sales
experience, preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in
the marketplace. Education: High school diploma or equivalent;
college degree preferred.
Technical: Knowledge of cash register systems, basic computer
skills (including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkie talkie, understand and read price and
product release sheets. Physical: Ability to execute at a fast
pace. Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room;
climbing, bending, and kneeling are required. Ability to frequently
lift and carry up to 25 pounds and, at times, lift and carry
product/cartons up to 50 pounds to process product
shipment/transfers Schedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Our Competencies for All Employees
- Courage : Doesn't hold back anything that needs to be said;
provides current, direct, complete, and "actionable" positive and
corrective feedback to others; lets people know where they stand;
faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
- Creativity : Comes up with a lot of new and unique ideas;
easily makes connections among previously unrelated notions; tends
to be seen as original and value-added in brainstorming
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
- Dealing with Ambiguity : Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Interpersonal Savvy : Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.
Our Competencies for All People Managers
- Strategic Agility : Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Building Effective Teams : Blends people into teams when
needed; creates strong morale and spirit in theirteam; shares wins
and successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and
we pride ourselves on hiring and developing the best people. All
employment decisions (including recruitment, hiring, promotion,
compensation, transfer, training, discipline and termination) are
based on the applicant's or employee's qualifications as they
relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual
orientation, gender identity, genetic characteristics, race, color,
creed, religion, ethnicity, national origin, alienage, citizenship,
disability, marital status, military status, pregnancy, or any
other legally-recognized protected basis prohibited by applicable
law. Visit Coach at www.coach.com.
Req ID: 101875
Keywords: Tapestry, Inc., Camden , Temporary Sales Associate, Sales , Atlantic City, New Jersey
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